Last updated: August 26, 2026

At Achachairú USA, we work with fresh, seasonal fruit that is available in limited quantities. By making a purchase or reservation, the customer agrees to the following terms and conditions:

1. Reservations and Availability

The reservation is confirmed upon full payment of the order.

Orders are prepared in the order in which they are received. The shipping date will depend on the harvest, weather conditions, fruit quality, and availability.

Payment for a reservation guarantees priority but does not guarantee an exact delivery date.

If we are unable to fulfill the order during the season, the customer may choose between:

  • Receiving a full refund.
  • Keeping the payment on file and receiving priority for the following season.

2. Shipping Costs

Published prices apply to the fruit only. Shipping is not included and is calculated separately during the checkout process. El envío no está incluido y se calcula por separado durante el proceso de compra.

Shipping costs will depend on the destination, weight, box size, and selected shipping service.

3. Preparation and Shipping

Fresh fruit orders are generally shipped Monday through Wednesday to reduce the risk of packages being held in transit over the weekend.

The customer will receive an email or message with the tracking number once the order has been prepared and handed over to the carrier.

4. Transit Time

We normally use USPS Priority Mail or another available expedited shipping service. Estimated transit time is generally 2 to 3 business days after shipment.

These transit times are estimates and are not guaranteed. The carrier may experience delays due to weather, high shipping volume, operational issues, or other circumstances beyond the control of Achachairú USA.

5. Destinations and Agricultural Restrictions

We ship fresh fruit only to eligible destinations within the continental United States.

Availability may vary depending on the origin of the fruit and applicable agricultural regulations. Some harvests cannot be shipped to California or Hawaii.

We do not ship fresh fruit to Alaska, Hawaii, Puerto Rico, other U.S. territories, or APO/FPO addresses.

If an order cannot legally be shipped to its destination, the order will be canceled and the customer will receive a full refund.

6. Customer Responsibilities

The customer is responsible for:

  • Providing a complete and accurate name and address.
  • Carefully reviewing all information before making payment.
  • Tracking the package.
  • Picking up or receiving the order promptly.
  • Bringing the fruit indoors immediately after delivery.

Achachairú USA is not responsible for loss of quality caused by an incorrect address, refusal of the package, failure to receive the package, or prolonged exposure to heat or cold after delivery.

7. Address Changes

Address changes must be requested before the order is prepared.

Once a tracking number has been generated, we cannot guarantee that changes can be made. Any additional fees charged by the carrier to redirect a package will be the customer's responsibility.

8. Natural Condition of the Fruit

Achachairú continues its natural ripening process during transit. Variations in size, color, firmness, or appearance may occur.

Minor surface marks or natural changes caused by ripening are not considered damage, provided the fruit remains in suitable condition for consumption.

9. Damaged Orders

If the fruit arrives damaged or in a condition unsuitable for consumption, the customer must contact us within 24 hours of delivery. 24 horas posteriores a la entrega.

The claim must include:

  • Order number.
  • Photos of the box and shipping label.
  • Clear photos of all fruit received.
  • Specific photos of the damaged fruit.
  • A brief description of the problem.

We will not be able to evaluate claims submitted more than 24 hours after delivery or without photographic evidence.

Depending on the verified damage and the amount of fruit affected, Achachairú USA may offer a replacement, credit toward a future purchase, or a proportional refund. The resolution will be subject to review and availability.

10. Delayed, Lost, or Marked-as-Delivered Packages

In the event of a delay, we will work with the customer and the carrier to investigate the shipment.

If tracking indicates that the package was delivered but the customer cannot locate it, the customer should verify the address, check the surrounding area, ask neighbors, check the usual delivery location, and immediately contact both the carrier and Achachairú USA.

Claims for lost or incorrectly delivered packages will be subject to the carrier's investigation and resolution.

11. Returns and Cancellations

For food safety reasons and because fresh fruit is a perishable product, we do not accept returns of fresh fruit.

Cancellation requests made within the first 24 hours after making a reservation will receive a full refund.

After 24 hours and before the order has been prepared, a $10 administrative fee may apply. Once a tracking number has been generated, the order cannot be canceled.

Refunds are not provided because a customer does not like the taste, texture, or natural appearance of the fruit.

12. Contact

For questions regarding availability, shipping, or claims:

Email: info@achachairuusa.com
WhatsApp: (240) 671-5488

By completing a purchase, the customer confirms that they have read and accepted this Fresh Fruit Shipping Policy.