{"id":1446,"date":"2026-08-27T12:20:32","date_gmt":"2026-08-27T16:20:32","guid":{"rendered":"https:\/\/achachairuusa.com\/?page_id=1446"},"modified":"2026-08-27T12:43:52","modified_gmt":"2026-08-27T16:43:52","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/achachairuusa.com\/en\/preguntas-frecuentes\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<h2 class=\"wp-block-heading has-text-color has-link-color wp-elements-1\" style=\"color:#ffa700\">About Achachair\u00fa<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">1. What is Achachair\u00fa?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Achachair\u00fa is a tropical fruit native to Bolivia, known for its sweet and refreshing flavor with a pleasant citrus note. Its name comes from Guaran\u00ed and means \u201choney kiss.\u201d<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. Where does the Achachair\u00fa sold by Achachair\u00fa USA come from?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Our Achachair\u00fa comes from specialized growers in the United States. We work in partnership with our grower partners, Rubio\u2019s Farm La Esperanza and Bass Regenerative Farms, who grow and harvest the fruit we bring to our customers. The source may vary depending on the availability of each harvest.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. When is Achachair\u00fa season?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Achachair\u00fa is a seasonal fruit. In the United States, its season generally runs from approximately May through August, although dates may vary each year depending on weather, harvest conditions, and production at our partner farms. Due to limited availability, we recommend reserving in advance.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4. Why can Achachair\u00fa be sold out?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Each harvest is limited, and demand can quickly exceed the available fruit. When a harvest sells out, we must wait for the next availability. Reserving in advance is the best way to secure priority for the next harvest.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">5. How do I know when Achachair\u00fa is ready to eat?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Achachair\u00fa is ready to enjoy when it has its characteristic yellow-orange color and is in good condition. The fruit may continue its natural ripening process during transit, so its color and firmness may vary slightly when you receive it.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">6. How should I store Achachair\u00fa after receiving it?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">When you receive your order, remove the fruit from the box and keep it in a cool, dry, well-ventilated place away from direct sunlight and heat sources. Achachair\u00fa keeps best at cool temperatures and should not be exposed to very low temperatures for extended periods. For the best flavor and quality, we recommend consuming it as soon as possible.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">7. How long can the fruit be stored?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Storage time depends on the fruit\u2019s ripeness, temperature, and storage conditions. Under proper conditions, Achachair\u00fa can remain fresh for several days after you receive it; however, we recommend consuming it as soon as possible to enjoy its freshness, flavor, and quality at their best.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">8. How much Achachair\u00fa will I receive with each order?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Achachair\u00fa is sold by weight. The number of fruits per pound may vary because it is a natural product and each fruit can differ in size and weight. Available weights and package options will be shown when placing your order.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-color has-link-color has-large-font-size wp-elements-2\" style=\"color:#ffa700\">Orders and Reservations<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">9. How can I buy Achachair\u00fa?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">You can place your order directly through our online store at Achachair\u00fa USA. During the season, we also announce availability and new harvests through our official channels.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">10. Can I reserve my Achachair\u00fa before the next harvest?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes. We recommend reserving in advance because Achachair\u00fa is a seasonal fruit and each harvest has limited availability. Paid reservations receive priority when fruit from each harvest becomes available and orders are prepared.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">11. What does it mean if my order is a reservation or \u201cpre-order\u201d?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">It means you are purchasing fruit in advance from an upcoming harvest. Your reservation gives you priority, but it does not guarantee an exact delivery date because the harvest depends on weather, fruit quality, and availability.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">12. When is my reservation confirmed?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Your reservation is confirmed once full payment for the order has been received. Orders are prepared in the order in which they were received.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">13. What payment methods do you accept?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We accept the payment methods available through our online store. Current payment options will be displayed when you complete your purchase.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">14. Does the price include shipping?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">No. Published prices are for the fruit only. Shipping costs are calculated separately during checkout and will depend on the destination, weight, box size, and selected shipping service.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">15. Can I purchase larger quantities for restaurants, businesses, or events?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes. We accept larger orders subject to availability from each harvest. For commercial or special orders, please contact Achachair\u00fa USA directly to inquire about availability and terms.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">16. Can I send a box of Achachair\u00fa as a gift?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes. You can place an order using the name and address of the person who will receive the fruit. Please carefully verify all information before completing your purchase, as Achachair\u00fa is a fresh and perishable product.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-color has-link-color wp-elements-3\" style=\"color:#ffa700\">Shipping and Local Pickup<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">17. Do you ship throughout the United States?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We ship fresh fruit to the 48 contiguous states and Washington, D.C., subject to applicable agricultural regulations. We do not ship fresh fruit to Alaska, Hawaii, Puerto Rico, or other U.S. territories. Some harvests may also have shipping restrictions to California.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">18. Can you ship Achachair\u00fa to California?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">It depends on the origin of the harvest and applicable agricultural regulations. Some harvests cannot be shipped to California. If your destination is not eligible for a specific harvest, we will notify you and the order will not be shipped.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">19. Do you ship to Alaska, Hawaii, or Puerto Rico?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">No. We currently do not ship fresh fruit to Alaska, Hawaii, Puerto Rico, other U.S. territories, or APO\/FPO addresses.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">20. When will my order be shipped?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We generally ship fresh fruit orders between Monday and Wednesday to reduce the risk of packages being held in transit over the weekend. The exact shipping date will depend on the harvest, fruit quality, and availability.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">21. How long does delivery take after my order is shipped?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We normally use USPS Priority Mail or another available expedited shipping service. Estimated transit time is generally 2 to 3 business days after shipment. Delivery times are estimates, and delays may occur due to circumstances beyond the control of Achachair\u00fa USA.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">22. How will I receive my tracking number?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Once your order has been prepared and transferred to the carrier, you will receive an email or message with your tracking number so you can track your shipment.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">23. Can I pick up my order in Virginia?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes. We offer local pickup in Virginia for eligible orders. Pickup instructions, location, and available times will be provided once your order is ready.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-color has-link-color wp-elements-4\" style=\"color:#ffa700\">After Receiving Your Order<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">24. Is it normal for the fruit to change color, firmness, or appearance during shipping?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes. Achachair\u00fa is a fresh fruit and continues its natural ripening process during transit. Variations in color, size, firmness, or minor surface marks may occur. These natural changes are not considered damage as long as the fruit remains in suitable condition for consumption.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">25. What should I do if my Achachair\u00fa arrives damaged?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Contact Achachair\u00fa USA within 24 hours of delivery. Please send us your order number, photos of the box and shipping label, photos of all the fruit received, and clear photos of the affected fruit. We will evaluate the situation according to our Shipping Policy.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">26. What should I do if my package shows as delivered but I cannot find it?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">First, verify the delivery address and check around your property, with your neighbors, and in the usual location where the carrier leaves packages. If you still cannot locate it, contact the carrier and Achachair\u00fa USA immediately so the appropriate investigation can be initiated.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">27. Can I cancel my order or reservation?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes. Cancellations requested within the first 24 hours after placing the reservation are eligible for a full refund. After that period and before the order is prepared, a $10 administrative fee may apply. Once a tracking number has been generated, the order cannot be canceled.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">28. Do you accept returns of fresh fruit?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">No. For food safety reasons and because fresh fruit is a perishable product, we do not accept returns. If there is a problem with the condition of the fruit, you must contact us within 24 hours of delivery.<\/p>","protected":false},"excerpt":{"rendered":"<p>Sobre el Achachair\u00fa 1. \u00bfQu\u00e9 es el achachair\u00fa? El achachair\u00fa es una fruta tropical originaria de Bolivia, reconocida por su sabor dulce y refrescante, con un<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","_members_access_role":[],"_members_access_error":""},"class_list":["post-1446","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/achachairuusa.com\/en\/wp-json\/wp\/v2\/pages\/1446","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/achachairuusa.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/achachairuusa.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/achachairuusa.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/achachairuusa.com\/en\/wp-json\/wp\/v2\/comments?post=1446"}],"version-history":[{"count":4,"href":"https:\/\/achachairuusa.com\/en\/wp-json\/wp\/v2\/pages\/1446\/revisions"}],"predecessor-version":[{"id":1453,"href":"https:\/\/achachairuusa.com\/en\/wp-json\/wp\/v2\/pages\/1446\/revisions\/1453"}],"wp:attachment":[{"href":"https:\/\/achachairuusa.com\/en\/wp-json\/wp\/v2\/media?parent=1446"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}